Refund and Returns Policy

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Return and Exchange Policy for Tendy Supply and Solutions Pty Ltd:

At Tendy Supply and Solutions Pty Ltd, we strive to provide our customers with the best shopping experience and highest-quality products. We understand that occasionally, you may need to return or exchange an item, and we want to make this process as simple and hassle-free as possible. Please read our Return and Exchange Policy carefully to understand your rights and obligations:

  1. Eligibility for Returns and Exchanges:
    • We accept returns and exchanges within 30 days from the date of purchase.
    • The item(s) must be in their original condition, unused, and in their original packaging.
    • Personalized or custom-made items are not eligible for return or exchange, unless they arrive damaged or defective.
  2. Return and Exchange Process:
    • To initiate a return or exchange, please contact our customer service team at [customer service email/phone number]. They will guide you through the process and provide you with a Return Authorization (RA) number, which is necessary for processing your request.
    • Please clearly mention the reason for the return or exchange and provide any relevant information or images if the item is damaged or defective.
  3. Return Shipping:
    • For returns or exchanges due to a change of mind or non-defective items, the customer is responsible for the return shipping costs.
    • If the return is due to a damaged or defective item, we will provide a prepaid return shipping label or arrange for the item to be picked up.
  4. Refunds and Exchange Processing:
    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
    • If approved, refunds will be processed using the original payment method within [X] business days.
    • For exchanges, the new item will be shipped to you promptly after the return is processed and approved.
  5. Refund and Exchange Exceptions:
    • We reserve the right to deny a refund or exchange if the item(s) do not meet the eligibility criteria stated in Section 1.
    • Used, damaged, or altered items are not eligible for return or exchange.
    • Returns without a valid RA number will not be accepted.
  6. Damaged or Defective Items:
    • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
    • We may require photographic evidence of the damage or defect to expedite the resolution process.
  7. Cancellation Policy:
    • Orders can be canceled within 24 hours of purchase. After that period, we may not be able to process the cancellation if the order has already been shipped.

Please note that this Return and Exchange Policy applies only to purchases made through our official channels. If you have any questions or concerns regarding our policy, feel free to reach out to our customer service team for assistance.

Tendy Supply and Solutions Pty Ltd reserves the right to update or modify this policy at any time. Any changes will be communicated through our official website and will be effective immediately.

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