Privacy Policy
Effective Date: 24 July 2025
Tendy Supply & Solution (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make use of our website.
1. Information We Collect
When you browse or shop on our website, we may collect the following information:
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Personal details (name, email address, phone number, billing and shipping address)
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Payment information (processed securely via trusted third-party gateways like PayFast)
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Device information (IP address, browser type, operating system)
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Order history and preferences
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Communication records (emails, chat messages, support requests)
2. How We Use Your Information
We use your data to:
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Process and deliver your orders
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Communicate with you regarding purchases, support, and promotions
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Personalize your shopping experience
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Improve our website and services
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Prevent fraud and ensure secure transactions
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Comply with legal obligations (e.g. VAT, invoicing)
3. Sharing Your Information
We do not sell your information. However, we may share your data with:
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Payment processors (e.g., PayFast)
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Courier companies for delivery
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Service providers for email communication, hosting, or analytics
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Government or legal authorities if required by law
All service providers are required to handle your data with confidentiality and in compliance with data protection laws.
4. Your Data Protection Rights (POPIA-Compliant)
You have the right to:
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Access and review the personal data we hold about you
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Request corrections or updates
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Object to the use of your data for marketing
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Request deletion of your data (unless legally required to retain it)
You can contact us at info@tendysupply.co.za to exercise any of these rights.
5. Cookies and Tracking
Our website uses cookies to improve user experience, track performance, and remember your preferences. You can adjust cookie settings in your browser at any time.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined above, including for legal, accounting, or reporting obligations.
7. Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. Payment information is securely processed and never stored on our servers.
8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or our handling of your data, please contact us:
📧 Email: info@tendysupply.co.za
📞 Phone: +27 11 620 3294