Refund and Returns Policy
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At Tendy Supply & Solution, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our policy below for full details on returns, refunds, and exchanges.
🔄 Returns Eligibility
You may return a product under the following conditions:
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The item is defective, damaged, incorrect, or not as described
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The return is requested within 7 days of delivery
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The item is unused, in original packaging, and with all accessories included
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You have the proof of purchase (order number or receipt)
🚫 Non-Returnable Items
We do not accept returns for:
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Items returned after 7 days (unless under warranty)
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Used or opened items, unless found to be faulty
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Software, licensing keys, or downloadable products
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Items damaged due to misuse, unauthorized repair, or negligence
💸 Refund Process
Once we receive and inspect the returned item:
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You will be notified of the approval or rejection of your refund.
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If approved, your refund will be processed within 7 working days.
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Refunds are issued to your original method of payment.
🔁 Exchanges
We replace items only if:
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They are defective or damaged
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An incorrect product was delivered
If the same product is out of stock, we will offer a store credit or alternative.
🚚 Return Shipping
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If the return is due to our error (defective, damaged, incorrect item), we will cover the return shipping cost.
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If the return is due to customer preference or incorrect order, you are responsible for return shipping.
🛡️ Warranties
Most items come with a manufacturer’s warranty, typically 6 to 12 months.
To initiate a warranty return, please contact us with your order number and the issue experienced. We will assist you in arranging an assessment or replacement through the supplier.
📬 How to Initiate a Return
Please contact us via:
📧 Email: returns@tendysupply.co.za
📞 Phone: +27 11 620 3294
We’ll guide you through the return process.
📌 Important Notes
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All returns must be authorized before shipping back.
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Unauthorized returns may not be accepted or refunded.
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We recommend using a trackable shipping method to ensure the safe return of goods.
Tendy Supply & Solution reserves the right to inspect all returns and refuse items that do not meet the above criteria.